premiumcigarusa

Refund Policy

Money back within 30 days of purchase only for a defective product. For a full refund customer has to call our office first and agrees to bear the cost to send the defective product to our warehouse on his/ her expense for a full refund.
No refunds or exchange for a non defective item if the Box is open.

Refund & Return Policy

All returns must be made by mail within 30 days of the purchase date. Please see below for details.  Premiumcigarsusa.com reserves the right to amend this return policy without notice.

Boxes, Bundles and Tins

  1. All returns must be pre-authorized via email at info@premiumcigarsusa.com

  2. Cigars returned without pre-authorization will be subject to a 50% restocking fee that will be deducted from any refund, if eligible

  3. If the cigar box, bundle, or full tin unit is unopened and visibly damaged, please notify us within 72 hours of delivery at info@premiumcigarsusa.com for pre-authorization.  A delay in notification may preclude your return. Photo evidence is required for all cigars that are damaged upon receipt. Photos can be uploaded via the Returns Portal.

  4. New, unopened cigar boxes, bundles or full tin units may be eligible for a full refund minus shipping charges.

  5. If more than one cigar is missing from an open box, bundle or full tin unit, the item will not be eligible for a full refund; the item may be eligible for a partial refund for the amount of cigars returned, minus shipping charges

  6. Cigars that have been cut or smoked will NOT be eligible for a refund

  7. Promotional items must be returned, or a restocking fee equivalent to the retail price may be deducted from any refund, if eligible

Cigar Samplers, 5-Packs and Singles

Cigar Samplers, 5-Packs and Single Cigars are final sale and cannot be returned

Cigar Accessories and Other Merchandise

  1. All returns must be pre-authorized via email at info@premiumcigarsusa.com

  2. Merchandise returned without pre-authorization will be subject to a 50% restocking fee that will be deducted from any refund, if eligible

  3. New, unopened merchandise may be eligible for a full refund, minus shipping charges

  4. If unopened and visibly damaged, please notify us within 72 hours of delivery at info@premiumcigarsusa.com for pre-authorization.  A delay in notification may preclude your return. Photo evidence is required for all cigars that are damaged upon receipt. Photos can be uploaded via the Returns Portal.

  5. Humidors that have been seasoned are NOT eligible for return